Refund policy
YOSE LIFE Happiness Guarantee
Hey There, Happy Shopper!
We want you to love every YOSE LIFE purchase. If something’s not quite right, let’s make it right—together!
1. Return Window
Returns must be requested within 30 days of the delivery date (based on the carrier’s delivery record)
2. Return Requirements
Products must meet all criteria:
Unused Original: Tags/packaging/accessories intact.
No Damage/Modification: Zero signs of use, physical damage, or tampering.
Valid Proof: Order number or purchase receipt.
Exceptions:
Damaged/defective items (photo/video proof required): Full responsibility by YOSE LIFE.
3. Non-Returnable Items
We cannot accept returns for:
Pre-owned/Used Items:
Second-hand products (unless defective).
Customer-Induced Damage:
Physical impact, improper disassembly, etc.(Verified by YOSE LIFE).
Non-Quality Issues:
Functional complaints unrelated to manufacturing defects (YOSE LIFE-tested).
Other standard exclusions:
Installed/disassembled items, expired returns, no-proof purchases.
4. Return Process
3-Step Simplicity:
- Contact Support → Email : service@yoselifeshop.com→ Get RMA code address in 24h.
- Ship Back → Use trackable service within 5 business days.
- Get Refund→ Issued in 3-5 business days post-inspection → Original payment method.
5. Shipping Responsibility
Change of Mind/Non-Defective Items
Customers cover return fees for order changes or non-defective items. Review orders carefully before purchase to avoid costs.
Defective/Wrong Items
YOSE LIFE covers all return fees for defective items or incorrect shipments. We resolve these at no extra cost to you.
Note
COD returns are not accepted. Contact customer support with questions.
6. Solutions for Non-Returnable Items
Depending on the issue, we often offer faster, more convenient alternatives—such as a partial refund, free replacement parts, or a direct exchange.
7. Special Support
Eco-Packaging: Returned boxes recycled for sustainability.
8. Contact Us
Email: service@yoselifeshop.com
Hours: Mon-Fri 8:00 AM - 5:30 PM (GMT+8)