Shipping policy
YOSE LIFE Shop Shipping Policy
Last Updated: September 14, 2026
1. Delivery Area
Coverage:
We currently ship to the contiguous United States (Lower 48 states).
Excluded Areas:
Alaska, Hawaii, U.S. territories, and APO/FPO military addresses are currently not supported.
Address Accuracy:
Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, or company information where applicable. YOSE LIFE is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
2. Order Processing
Handling Time
Duration: 2–3 business days
Processing time for in-stock orders. Excludes weekends and holidays.
Shipping Time
Duration: 3–7 business days
YOSE LIFE operates multiple fulfillment warehouses across the United States. Orders are automatically assigned to the warehouse closest to the delivery address whenever possible.
3. Shipping Carriers & Tracking
Orders may be shipped via OnTrac, UPS, or FedEx, depending on warehouse location and shipping arrangements.
UPS & FedEx: Tracking information is generally available within 1 business day after shipment.
OnTrac: Tracking information may take up to 3 business days to become available.
Once your order has shipped, tracking information will be sent to you by email.
Future Shipping:
As our fulfillment operations are updated, UPS will become our primary shipping carrier.
4. Shipping Fees
FREE SHIPPING on eligible products!
Eligible orders shipped within the contiguous United States are shipped free of charge.
5. Delivery Issues
Failed Delivery:
Customers are responsible for providing an accurate and deliverable shipping address. Additional shipping fees may apply if an order needs to be reshipped due to an incorrect or incomplete address.
Delivery Delays:
Estimated delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances beyond our control. YOSE LIFE does not guarantee a specific delivery date.
Large or Oversized Products:
Some garden products may be large or require multiple packages due to their size and packaging requirements. Customers should ensure that the delivery address provides suitable access for receiving the order.
6. Order Changes & Cancellation
Customers may contact our Support Team to request changes to an order before it has been shipped. Requests are subject to product availability and shipping status.
Once an order has been shipped, changes to the order or shipping address may not be possible.
Order cancellations may not be possible once order processing has started.
7. Package Tracking
Customers can track their orders using the tracking information provided in the shipping confirmation email.
Please allow additional time for the carrier's tracking system to update after shipment.
8. Policy Statements
YOSE LIFE reserves the right to update this Shipping Policy at any time. Revised versions will take effect upon publication on our website.
For shipping-related questions or concerns, please contact our Support Team.
Customer Support: service@yoselifeshop.com